Talk to the trader
This page is for: ConsumerIn most cases an issue with a business or trader can be resolved pretty quickly just by explaining the situation and offering a mutually acceptable solution.Tips on how to...
View ArticleComplaint letter samples
This page is for: ConsumerIf talking it over doesn’t work, put it in writing. You may find it useful to use one of the sample letters below as a guide for writing a complaint letter.Sample lettersJust...
View ArticleConsumer complaint checklist
This page is for: ConsumerYou may find it useful to use this checklist and keep it with you when you make your complaint. You can also find out what happens when you make a complaint.The Department...
View ArticleConsumer complaint contacts
This page is for: ConsumerThe following organisations may be able to help you when you have a dispute or complaint.Categories:consumer protection agencieslegal servicesvarious industry areasWhile this...
View ArticleCOVID-19 coronavirus Consumer Protection FAQ
This page is for: ConsumerThe Commissioner for Consumer Protection has issued some advice about your consumer rights during the COVID-19 coronavirus pandemic, with the below frequently asked questions...
View Article
